After you apply, it's natural to wonder whether your application was even seen. A short, well-timed follow-up is a reasonable way to check — and to remind the employer you're genuinely interested.
When to follow up
If the ad gave a closing date or timeframe, wait until just after it passes. Otherwise, around one to two weeks after applying is a common, reasonable point to check in.
Email or phone?
Email is usually easiest and least intrusive, and it gives the employer time to respond. A phone call can work if the ad listed a contact number — see what to say when calling about a job application.
What to say
Keep it short: note the role and when you applied, reaffirm your interest, and offer to provide anything further.
Subject: Application status — Customer Service Officer role
Hi, I'm following up on my application for the Customer Service Officer role at XXXX company, which I submitted a couple of weeks ago. I'd appreciate any update on where things are at. Thank you for considering my application.
If you still don't hear back
It's common not to get a reply, even after following up. If you've checked in once and heard nothing, it's usually best to leave it there and keep focusing on other roles. You can always follow up again much later if the position is still open. After an interview, the approach is a little different — see how to follow up after an interview.
Key takeaways
- Wait about 1–2 weeks, or until the closing date passes
- Email is usually the easiest channel
- Keep it short and reaffirm your interest
- One polite follow-up is enough
Write your follow-up now
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