Interviewers know that life happens. What matters is how you handle it: early notice, a brief apology, and a genuine effort to find another time all keep things on good terms.
Let them know as soon as possible
The moment you know you can't attend, reach out — even if it's the same day for something unavoidable. Early notice makes it much easier for everyone to adjust.
Ask to reschedule, not cancel
Frame your message around finding a new time rather than pulling out. Reaffirm your interest so they know you're still keen on the role.
What to say
Apologise briefly, give a short and honest reason, ask to reschedule, and offer your availability.
Hi Jess, thank you for arranging my interview scheduled for Tuesday at 2pm. Unfortunately an unavoidable commitment has come up, and I'm no longer able to make that time. I'm very sorry for the inconvenience and remain very interested in the role — I'm flexible over the coming days, so please let me know what suits.
Keep it honest and brief
You don't need to over-explain or share private details. A short, genuine reason is enough, and offering a couple of alternative times shows you're making it easy for them. Once it's rebooked, a quick note nearer the day — see how to follow up after an interview — keeps things warm.
Key takeaways
- Give as much notice as you can
- Ask to reschedule rather than cancel
- Apologise briefly and reaffirm interest
- Offer alternative times
Write your reschedule message
Pick a reason and format, and copy a polite message that offers your availability.
Open the reschedule generator