Trial Shifts in Australia: What to Expect and How to Do Well

Employers use trial shifts to see how you work in the real environment: how you follow instructions, talk to customers and fit in with the team. You don’t need to be perfect. Being on time, friendly and willing to learn counts for a lot.

Should a trial shift be paid?

In most cases, yes. According to the Fair Work Ombudsman, an unpaid trial may be unlawful if:

• it goes on longer than needed to show the skills required for the job (which could be anywhere from an hour up to one shift, depending on the work)
• it involves more than demonstrating skills directly relevant to the role, or
• you aren’t directly supervised.

Any time beyond what’s reasonably needed to show your skills must be paid at the appropriate minimum rate. If an employer wants to keep assessing you, Fair Work suggests they employ you (for example as a casual or on probation) and pay you for all hours worked. Checked 26 October 2026.

It’s completely reasonable to ask before the trial how long it will be and whether it’s paid. Our message generator can add that question politely.

What to ask before the trial

• What day and time should I arrive, and how long will the trial be?
• Who should I ask for when I get there?
• What should I wear? Do I need particular shoes?
• Is there anything I should bring, such as ID or my RSA certificate for bar work?
• Is the trial paid?

Confirm the details by text or email so you both have them in writing.

What to wear and bring

If you’re not told, dress one step neater than the staff you’ve seen, and keep it practical:

• Hospitality: “blacks” are common: plain black pants or a skirt, a black or white top, and closed, non-slip shoes. Tie back long hair.
• Retail: neat, simple clothes that suit the brand, and comfortable shoes for standing all shift.
• Warehouse: comfortable work clothes and enclosed shoes; ask if steel caps or hi-vis are required.

Bring a water bottle, a pen, a charged phone, photo ID, and any certificates the role needs. Eat beforehand, because you may not get a break on a short trial.

Applying for café or kitchen work? Our free barista and kitchen hand resume templates can help you land the trial.

Tips for the day

• Arrive 5 to 10 minutes early and introduce yourself to the manager and team.
• Put your phone away unless you’re asked to use it.
• Ask questions when you’re unsure. It’s better than guessing.
• Look for small jobs when it’s quiet: wiping tables, restocking, tidying.
• Be friendly with customers, even if you’re still learning.
• Remember names, and thank people who help you.
• Stay positive if you make a mistake. Say sorry, ask how to fix it, and move on.

After the trial

Before you leave, thank the manager and ask when you might hear back. Then send a short thank-you message the same day:

If you haven’t heard back by the time they said (or after two to four business days if they didn’t say), a polite follow-up is fine.

Red flags to watch for

• Being asked to do several unpaid trials, or an unpaid trial that runs for days.
• Being left to work alone without supervision on an unpaid trial.
• Being asked to pay money upfront for training, a uniform or a “job kit” before you’re hired.
• Being asked for your bank details or tax file number before you’ve been offered a job.

If something doesn’t feel right, check the Fair Work Ombudsman’s information, and read our sister site’s guide on how to spot job scams.